DART First State in 900 Public Safety Boulevard

Customer Reviews about DART First State:

• ★ ☆ ☆ ☆ ☆
  This bus service is unreliable and unprofessional. On top of being frequently late, the drivers don't own up to their errors and they could care less. The bus on my route comes every 30 minutes (Route 101). I arrived to the bus stop 6 minutes before the scheduled arrival time. That bus never came. I waited over 20 minutes. I called the Dart customer service (800 number) to see what on earth happened to that bus. Was it late, did it break down, or what? They failed to provide me with an answer. All I got was the run around. They transferred me to four different individuals each time I told the other about the issue. They informed me that the next bus would be there shortly, which I already knew, but couldn't tell me the whereabouts of the previous bus that never arrived. It's as if they were purposely avoiding the question.
  By William Swing, June 24, 2017
• ★ ★ ☆ ☆ ☆
  The bus Schedules do not match the times, That some of the drivers decide to come.. I guess they make up their own times... even if you are at the bus stop 20 minutes early, just make sure you are there a hour early, and sometimes the buses are very late so either way its kind of a loose loose battle! I also think it is very unfair that we are forced to pay $4.20 cents for an all day pass that's a little overpriced and $2.00 for one way for busses that can't even follow the right time schedule. Dart has changed alot and not for the good... However I can say that the customer service in the wilimington office is excellent, at first i thought that me making a complaint wouldn't do anything, but it did thank you for careing
  By Ava Anderson, October 30, 2016

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About DART First State in Dover